Hospitality Exchange 2024 marks a significant milestone as the event enters its twenty-fifth year, offering an engaging and insightful experience with a focus on the themes shaping the future of the industry. This year’s programme will reflect on the journey since 1999, exploring the evolution of Northern Ireland’s hospitality sector.
NIHF President, Eddie McKeever, highlights the importance of this event: “Hospitality Exchange is the largest tourism and hospitality conference in Northern Ireland, and since 1999, the sector has seen over £1.5 billion in investment.
“This year’s programme will delve into the industry’s growth, challenges and the latest innovations.
“We are, at our core, a people-focused industry, and we’re excited to welcome several leading sports figures who will share their unique insights on team-building and achieving success.
“AI is a topic that’s on everyone’s lips, sometimes spoken about in hushed tones due to concerns it may diminish the personal touch that defines our industry. However, automation plays a crucial role in streamlining processes, freeing up our people to deliver an authentic, warm welcome to our guests.
“We are also thrilled to have one of the UK’s top chefs, Mark Birchall, join us. He will not only speak about his Michelin Star success but will also create a gourmet dinner on the eve of this year’s event.
“In addition, we will be exploring what we can learn from the world of sports and reviewing the impact of hosting global events, such as last year’s Rugby World Cup in France and the upcoming return of The Open in 2025. Our continued investment is being recognised, and we look forward to discussing this further in October at Hospitality Exchange.”
Janice Gault, Chief Executive of NIHF, adds: “Hospitality Exchange 2024 is not just an opportunity to reflect on our industry’s past successes but а critical forum for discussing its future.
“We have had great support from all elements of the industry and there is a real appetite to see the industry grow and contribute further to the future of Northern Ireland.
“The themes we’ve chosen this year reflect the challenges and opportunities ahead, particularly in areas like AI integration, sustainable practices and tourism’s evolving landscape.
“We’re excited to welcome Mark Birchall and other industry leaders who will share their insights and inspire us all.
“This year’s event promises to be our most engaging yet, and we encourage everyone involved in the sector to join us in this celebration of innovation and growth.”
Key Themes:
- The Power of AI: This session will explore the role of artificial intelligence in the hospitality sector, examining whether AI is an ally or a potential threat. Experts will discuss how businesses can harness new technologies to drive growth and efficiency while maintaining the essential human touch that defines exceptional hospitality.
- The Tourism Journey: With two and a half decades of history to reflect upon, this theme will cover the evolution of tourism, the challenges faced during turbulent times, and the major investments made. The session will provide valuable insights from industry leaders, highlighting the lessons learned and how these can shape a prosperous future.
- Sustainable Success: As sustainability becomes increasingly vital, this theme will focus on responsible business practices that not only ensure profitability but also support the socioeconomic infrastructure of Northern Ireland. The discussions will emphasise how hospitality businesses can contribute positively to their communities while achieving long-term success.
- In it to Win it: This theme will highlight the significance of teamwork, the prestige associated with hosting international events, and the financial benefits they bring. It will showcase success stories and provide practical advice on how to maximise the promotional and economic impacts of such events.
- Data & Detail: An essential component for decision-making, this theme will delve into the latest data, figures and forecasts for the sector. Attendees will gain insights into the trends shaping the industry and predictions for the next decade, helping them to strategise and plan effectively.
The conference will culminate with The Gala Ball, hosted by Pamela Ballantine, marking the twenty-fifth anniversary of Hospitality Exchange. The evening will offer a perfect blend of networking, celebration and entertainment.
NIHF encourages all stakeholders within the hospitality sector to secure their place at this landmark event. With over 600 delegates expected, including business leaders from across the hotel, accommodation, and tourism industries, the conference offers unparalleled networking and learning opportunities.
Visit hospitalityexchange.org.uk to see the full programme and book your place or call 02890 776635 for further information.
